Accounts Receivable Changes Effective Jan. 1, 2023

Indiana 811 has been reviewing current processes and making every effort to maximize and streamline our Accounts Receivable invoicing. In September the Indiana 811 Board approved the following: 

1. Credit card transaction fees will be passed along to the Member at 3.50% per total transaction.

  • If Members want to continue paying via credit card, Purchase Orders will need to be updated accordingly.
  • To avoid these fees Members can convert to an ACH payment at no charge.

2. Paperless billing.

  • Members must provide a valid email address by December 1st.
  • Send updated email addresses to:  – (include your customer ID # or your company name). 

3. Members who receive quarterly billing and average 50 tickets or more per month will be permanently switched to monthly billing.

If you have any questions regarding these changes, please contact Rhonda Mercer at or Tracey Motley at

Thank you for being a part of our shared commitment to Damage Prevention!