I’m not using heavy machinery. Do I need to contact 811?

Yes! You must contact Indiana 811 for all digging projects, such as installing mailboxes, fences or landscaping.

How far in advance should I contact Indiana 811?

You must contact 811 at least two full working days prior to excavation to give the member utilities enough time to mark the approximate location of their underground utilities on your property. “Working day” means every day except Saturday, Sunday, and state and national legal holidays.

Is there a fee to have utility lines marked on my job site?

No. Indiana 811’s services are free.

How can i start using Exactix Pro?

You must complete a simple training on Exactix Pro to get started. More information is available on the Exactix Training Page.

How do I confirm the marks? What is Positive Response?

After waiting the required two full working days after submitting your locate request, check to ensure that all affected utilities have responded to your request:

  • If you have an Exactix Pro account, log in to see the status of your requests.
  • If you do not have an Exactix Pro account but want to see the status of a request, enter the ticket number and phone number using this tool.
  • Also, some Indiana 811 members may offer updates on marking status via email, if you provided an email address when processing your ticket.
  • Visit the proposed dig site.
  • Call Indiana 811 at 811 if you have any questions about utility response.

Do I need to notify 811 even if I am digging in an area that has previously been marked?

Yes, you need to submit a new ticket each time you want to dig. Factors like erosion and plant growth can alter the location of buried facility lines. It is also possible that utility companies have added new utility lines since a site was last marked.

My ticket is still valid, but I can no longer see the marks. Can I dig?

If the marks are no longer visible, you must request a re-mark and wait the required two full working days before digging.

How do I know what the marks mean?

Refer to the Excavator Manual (English/Español) and the APWA Color Code Guide to interpret the colored paint or flags indicating the approximate location of buried utilities.

What is an approximate location of a utility? What does “dig with care” mean?

Indiana law defines the marking of an approximate location of a buried facility in the following way: as width of a utility plus 24” on either side of the utility mark/flag. You must use hand tools to carefully expose utilities within the approximate location of the underground facilities. Once the utility is exposed on all sides, it is safe to carefully use mechanized equipment.

I think I hit a utility line. What should I do?

Stop digging immediately. Step away from the area and call 911 if the damage results in the escape of flammable, toxic or corrosive gas or liquid, or if danger is present, and step away from the area. After calling 911, notify the utility directly by using the contact information provided to you on your ticket. Lastly, inform Indiana 811 of the incident.

Does Exactix support tablets?

Yes. To set up your mobile device for Exactix, please see our Mobile Access Instructions.

I have private facilities on my property. What do I do?

Some underground utilities on your property will NOT be marked by Indiana 811 Members because they are not owned by Indiana 811 Members. Examples of private facilities include electric or water lines to your pool, lines to septic tanks, electric lines to sheds or landscape lighting, lawn sprinkler systems, invisible pet fencing, and more.

A good general rule of thumb is if the utility runs from the street to the meter, it will be marked. If the utility is installed from the meter to another location on your property, it will not be marked.

Since Member utilities are not responsible for marking private facilities, it is the property owner’s responsibility to contact a private locating company. Visit https://indiana811.org/myutilities/ for more information regarding private facilities and companies that will locate them for you for a fee.

What is positive response?

“Positive Response” is when the utility provides communication of the status (“Marked,” “Clear,” etc.) of a locate request back to the excavator after they determine if their underground facilities are close to the excavation site – or not. “Through the One Call System” means the status is communicated to Indiana 811 instead of directly to the excavator.

“Through the One Call System” has advantages to both the utility company and excavator. The benefits of a utility providing Positive Response to the One Call Center are:

  • A record of the response at the One Call Center. This is helpful when there are questions about a response, especially during a dispute.
  • Turning the Positive Response communication into a safety checklist at the excavation site. “Marked” with no corresponding color coded paint, flags or chalk can indicate that investigation is warranted before excavation begins.

Although Indiana 811 law does not mandate Positive Response Through the One Call Center, it is supported by Indiana 811 with Exactix.

How do I check positive response through the one call system?

  • To check Indiana 811’s Positive Response system:
    • If you have an Exactix Pro account, log in to see the status of your requests from the Responses tab from within the ticket (see screenshot below).
    • If you do not have an Exactix Pro account but want to see the status of a request, enter the ticket number and phone number using this tool then click on the Responses tab from within the ticket (see screenshot below).

  • Some members may not communicate with Indiana 811 the status of the locate request, they may use their own system to offer updates on the marking status.
  • Call Indiana 811 at 811, or 800-382-5544, if you have any questions about utility response.

What are the positive response codes used through the one call system?

Exactix supports the following response codes:

1 Marked – Does conflict, underground facilities have been marked.

1A Marked with Exceptions – High Profile Utility – High profile utility in conflict; utility owner will attempt to contact you to schedule surveillance.

1B Marked with Exceptions – High Priority Subsurface – High priority subsurface installation in conflict. Excavator MUST notify the member of the excavation or demolition start date and time.

2 Clear – No underground facilities are in the area where the excavation will take place.

3A Unmarked – Could Not Gain Access to Property – Locate technician could not gain access to property; call Indiana 811 to schedule access.

3B Unmarked – Incorrect Address Information – Incorrect address information. Call Indiana 811 to verify the information on the ticket. 

3C Unmarked – Marking Delay Requested with Excavator – Marking delay requested. Excavation site is unmarked. The locate technician cannot mark within two full working days. Per Indiana Law, the operator shall notify the excavator responsible of the operator’s determination and shall provide additional information.

3D Unmarked – Marking Instructions are Unclear – Locate instructions are unclear. Call Indiana 811 to clarify where on the property you will be excavating and need the underground facilities located.

3E Unmarked – Excavation Already Performed – The excavator has performed the excavation prior to the locators’ arrival.

3F Unmarked – Line is untonable – Line is untonable and utility has been notified to resolve the issue.

4 Private Line – This is a private line and it is not the responsibility of the members of Indiana 811 to locate private facilities. For more information, please visit https://indiana811.org/myutilities.