Pros Positive Response FAQs
As an Excavator, how do I see Positive Response for the tickets I submitted?
- If you have an Exactix Pro account, log in to see the status of your requests from the Responses tab from within the ticket. How to View Positive Response with an Exactix Account
- If you do not have an Exactix Pro account but want to see the status of a request, enter the ticket number and phone number using this tool to view the ticket text and responses. How to View Positive Response without an Exactix Account
AM I REQUIRED TO CHECK INDIANA 811’S POSITIVE RESPONSE SYSTEM?
Effective January 1, 2025, the person responsible for excavation or design must acknowledge receipt of positive response to their ticket prior to commencing work.
ARE MEMBERS REQUIRED TO USE INDIANA 811’S POSITIVE RESPONSE SYSTEM?
Effective January 1, 2025, all Member Utilities must use Indiana 811’s Positive Response system to effectively communicate their tickets to the requesting party, reducing the need for additional notices.
What if there is a missing Positive Response at the requested start date and time?
If there is no response, or the member indicated the markings were not complete and that they would provide an updated response, contact Indiana 811 at 811 or 800-382-5544. Provide your ticket number and the name of the member(s) to request an Additional Notice.
What if Positive Response shows marked but no paint or flags are visible?
Contact Indiana 811 at 811 or 800-382-5544 with your ticket number when a member utility provides a positive response stating the lines have been marked, but the excavator does not see physical signs of markings.
What are the Positive Response Codes?
The current codes along with their descriptions can be found here. When an Excavator accesses the Responses through Exactix, they will be able to view the response along with the description and comment, if provided.
What if Members have different different facility types?
Indiana 811 Members can configure the Positive Response sytem in one of the following ways:
- By Service Area – If there is one facility type listed or if the Member would like to enter one response for all facility types (ex: Water, Sewer, Electric, etc.).
- By Utility Type – If multiple facility types are listed under your Service Area and you would like to enter a separate response for each type.
Who can see the response?
Only Excavators who have access to the locate request and the staff at Indiana 811 can view the responses.
Can I view Positive Response on a mobile device?
Yes! You can view Positive Response from a mobile phone or tablet.
Is there a cost to use the Positive Response system?
No, there is no cost to use Positive Response.
Will I be notified when Positive Response information is entered into Indiana 811’s system?
An email will be sent to the address listed on the ticket using the rules below:
- Immediately after all Members respond OR
- When the responses are due which is determined by the working day notice required by law
- If additional responses are entered after the original positive response email was sent, another email will be sent each time a response is entered
If the Member participates, the status information they provide will be included in the email. If they do not participate or have not entered a response at the time the email is sent, Has Not Responded will be listed.
Can I respond back to the response I see from the Member as an Excavator?
No, you cannot respond to a Positive Response code within the Exactix system. If you need to update information on a ticket or have questions regarding the Members’ markings or response, please call 811 or 800-382-5544.
Will I still see “OK” at the dig site if the proposed excavation area is clear of the Members’ facilities?
The Member may choose to stop notifying the Excavator in the manner used prior to participating in our Positive Response system. For example: The Member may not mark the dig site with an “OK” if the proposed excavation area is clear of their facilities.
General FAQs
How can I enter my tickets online?
You must complete a simple training on Exactix Pro to get started. More information is available on the Exactix Ticket Entry Training Page.
Does Exactix Support Phones?
Yes, to set up your mobile device, please visit Exactix Pro Resources for the bookmark instructions.
I’M NOT USING HEAVY MACHINERY. DO I NEED TO CONTACT 811?
Yes! You must contact Indiana 811 for all digging projects, such as installing mailboxes, fences or landscaping.
IS THERE A FEE TO HAVE UTILITY LINES MARKED ON MY JOB SITE?
No. Using Indiana 811’s services are always free.
Do I need to notify 811 even if I am digging in an area that has previously been marked?
Yes, you need to submit a new ticket each time you want to dig.
How far in advance should I contact Indiana 811?
You must contact 811 at least two full working days prior to excavation. “Working day” means every day except Saturday, Sunday, and state and national legal holidays. If tickets are submitted after 7am ET on a working day, that day will not be counted in the notice given to our Member Utilities. All times are in ET.
What do the marks/flags mean?
According to law, member utilities shall use this color code which indicates the type of underground facility.
What is the tolerance zone?
The law requires a two-foot tolerance zone on either side of the marks which means all outer limits of the underground facility, including above, below, and in a full radius surrounding the underground facility. The size of the tolerance zone will depend on the size of the underground facility, which is sometimes noted by the utility locating technicians.
For example, if a water line is marked as six inches wide, the tolerance zone on all sides of the line is two feet three inches from the mark. You will only want to use mechanical equipment outside of the zone after you have exposed the line(s) by safely digging with hand tools.
For example, if a water line is marked as six inches wide, the tolerance zone on all sides of the line is two feet three inches from the mark. You will only want to use mechanical equipment outside of the zone after you have exposed the line(s) by safely digging with hand tools. Learn more by reading the Indiana Dig Law and IURC Rulemaking.
What is the difference between an Extension and Remark?
An Extension is submitted when the markings from the previous ticket are still visible in the dig area, but the digging will not be completed by the 20-day expiration date/time. The prior locate request remains valid until expired.
A Remark is submitted if the markings have been disturbed, damaged, or are no longer visible. Excavation or demolition may not continue until each affected member provides an updated response for the proposed location. Click here to access the below graphic.
I think I hit a utility line. What should I do?
Stop digging immediately. Step away from the area and call 911 if the damage results in the escape of flammable, toxic or corrosive gas or liquid, or if danger is present, and step away from the area. After calling 911, notify the utility directly by using the contact information provided to you on your ticket. Lastly, inform Indiana 811 of the incident.