The Indiana 811 Board of Directors, who represent Indiana 811’s Member Utilities, voted to discontinue sending locate requests by fax. This decision was made in an effort to streamline costs and modernize ticket delivery methods. To ensure that we have an ample amount of time to update your delivery method to email, please fill out the form indicated below by Friday, December 1, 2023. The form can be found at https://forms.office.com/r/QPknBg4T0S. Fax will be eliminated on Monday, January 1, 2024.
Why is Indiana 811 removing fax ticket delivery?
- To streamline costs
- To modernize ticket delivery methods
- There has been a steady decrease in the number of faxes transmitted to our Members, with less than 2% in 2023
What are the benefits of email?
- Electronic record-keeping
- Easily dispatch the locate request to the correct technician in the field
- Faster and more reliable delivery
How do I make the switch?
Please fill out the form to update your delivery method to email. The form can be found at https://forms.office.com/r/QPknBg4T0S. If you have additional questions, please contact Member Services at memberservices@usa811.org or 833-538-0923.
What are some tips on how to transition to email?
Engage your IT department to discuss possible email options:
- Create a shared mailbox and give access to all who handle your 811 tickets.
- Create a generic email (ex: 811locates@yourcompany.com) then apply a distribution list that will automatically forward any ticket sent from tickets@indiana811.org to the emails listed in the distribution list.
- Set up a rule that will print all emails.
What if I have additional questions?
Please contact Member Services at memberservices@usa811.org or 833-538-0923.