I’m having trouble with the mapping section, the blue area does not cover my address, or the area mapped is too large.
If the blue area does not completely represent your dig site or if it finds an address range for the property that goes over the 811 mapping limits, choose “NO” to the question at the bottom of the form “Does the exact location of the dig site that you provided fall within the blue shaded area on the map?” Select “Incomplete & Call” and contact our Contact Center at 800.382.5544 and a Customer Support Representative will be happy to assist you with processing your request.
I’m trying to create a ticket on my Exactix Home account, but the system says it cannot find my address.
Options will auto populate in a drop down when entering your address. If you do not see an option that the address falls within, follow these tips:
- Make sure you have the correct county and township listed.
- Abbreviate your street ending.
- Example: MAIN ‘ST’, SMITH ‘RD’, 1ST ‘AVE’
- Enter County Roads as ‘CO RT’ with directionals being abbreviated.
- Example: N CO RT 400 E
- Remove all punctuation from street names
If after trying these options your address is still not found on the map or is located incorrectly on the map, choose “NO” to the question at the bottom of the form “Does the exact location of the dig site that you provided fall within the blue shaded area on the map?” Select “Incomplete & Call” and contact our Contact Center at 800.382.5544 and a Customer Support Representative will be happy to assist you with processing your request.
I’m attempting to create an Exactix Home account. It says I should receive a validation code to my email, but I have not received anything yet.
Check spam and junk folders. The email will come from [email protected]. If you are utilizing a work or school email check with your IT department to make sure they are not flagging Exactix emails as spam.
I am trying to register an Exactix Home account but I am experiencing issues.
Please make sure you are not using a shared email. If there is another error the system is giving you when setting up your Exactix account, contact our Online Ticket Support Team at (317) 893-1464 or [email protected].
I registered online and put in my address, but it never gave me a chance to explain where on my property I plan to dig. How can I edit my ticket to include this information?
After successfully submitting a ticket, you will receive a 10-digit ticket number. If you did not receive this confirmation pop up, you may have registered your account, but not completed a ticket.
Once logged into your Exactix account, select Tickets from the left side menu, and then New from the top right of the ticket dashboard. This will open the ticket form to be able to enter the dig site information and identify where on the property the digging will take place.
I am trying to create a ticket, it is not working.
Exactix is not compatible with Internet Explorer. Any other issues or questions can be directed to our Online Ticket Support Team at (317) 893-1464 or [email protected].
I am a professional excavator with an Exactix Home account but my dig site locations are not always on single address properties. Is there a way for me to enter different types of tickets?
Yes! We also offer a Pro account for professional excavators. Users have more flexibility and features which include submitting tickets for multiple addresses, intersections, road frontage, and more! These users can also adjust the mapping, Remark, Extend, Copy, or Cancel tickets created or called in by yourself or others in your company.
If you are interested in this type of account, take our self-guided training course here. If you have any additional questions, please contact our Online Ticket Support Team at (317) 893-1464 or [email protected]