Get To Know Exactix
How do I update my parser?
If you receive tickets from Indiana 811 or Kentucky 811 via your work order management system, you do not need to update your parser. Exactix will send tickets in the exact same format as iRTH.
What is Positive Response Through the One Call System?
Indiana and Kentucky are Positive Response states. Positive Response allows each member utility to communicate to the excavator, or the person responsible for digging, the status of their locate request. Every utility on the Member Utility list should respond in one of the following ways: (1) electronic notification or (2) marking the property.
1. Electronic Notification
- The utilities may respond directly to the contact person or the company who is digging via phone, email, or fax. This may be used when utilities receive a ticket and do not have buried lines in the dig area.
- Utilities may also use our online Positive Response module. This electronic response can be found on our website.
2. Marking
- If a utility has an underground service within a dig site, they should mark the lines as accurately as possible with the appropriate colors using paint or flags. Reference Indiana and Kentucky’s color code cards to learn more.
I send Positive Responses to Indiana 811 / Kentucky 811. What changes with Exactix?
Exactix will receive Positive Responses in the same manner as iRTH.
Does Exactix support Virtual White Lining?
At this time, Exactix does not support virtual white lining.
When will Exactix launch?
Exactix will launch by March 31, 2021.
Will Exactix support additional response codes? What are they?
At launch, Exactix will support the same response codes as iRTH.
Does Exactix support tablets?
Yes.
Does Exactix support mobile phones?
Yes.
I have private facilities on my property. What do I do?
Some underground utilities on your property will NOT be marked by Indiana 811 Members because they are not owned by Indiana 811 Members. Examples of private facilities include electric or water lines to your pool, lines to septic tanks, electric lines to sheds or landscape lighting, lawn sprinkler systems, invisible pet fencing, and more.
A good general rule of thumb is if the utility runs from the street to the meter, it will be marked. If the utility is installed from the meter to another location on your property, it will not be marked.
Since Member utilities are not responsible for marking private facilities, it is the property owner’s responsibility to contact a private locating company. Visit https://indiana811.org/myutilities/ or https://kentucky811.org/myutilities/ for more information regarding private facilities and companies that will locate them for a fee.