Web Ticket Entry Training

Web Ticket Entry is a program that we offer to Contractors and Utility Companies allowing them the convenience of submitting Normal locates online 24×7! All users must schedule a training session on the use of the program by a Indiana 811 Web Ticket Entry Trainer. Users must understand and follow all ticket guidelines set forth in the Web Ticket Entry Manual when submitting tickets via the Indiana 811 Web program. Failure to do so may result in cancellation of the locate request, and termination of Web Ticket Entry privileges.

If you are interested in scheduling a training session for Web Ticket Entry, please click here to fill out an application.

The following instructional documents are necessary for you to utilize in your web training:

  1. About Web Ticket Entry
  2. Getting Ready for Web Training
  3. Web Ticket Entry Manual
  4. Mapping Tool Instructional
  5. Finding and Mapping Subdivisions
  6. Locate Request Information

We offer several different methods of training for this program:

  1. Online training that is conducted over the phone and the Internet.
  2. On site training at your facility (for large groups)
  3. On site training at the Call Center