In an effort to better serve you, we will be implementing a process to improve the quality of our maps.  We have purchased the latest version of Indiana base maps and must now incorporate them into our system.  The new maps include new streets, street name changes and more accurate road placements.

As you know, we are currently unable to precisely identify a small percentage (less than 1%) of the dig locations requested on our maps.  This causes the request to default to all of our members in the township instead of just those in the dig zone.  As a result, you may at times, receive dig notices that are not in your service territory.  We realize this is burdensome, but we must error on the side of safety.  This process should help to reduce the number of notices you receive that are not in your service territory and hence, improve the value of our service and the notices you receive.

The implementation process requires your involvement.  We will incorporate a process called Map Change Detection.

Here’s how Map Change Detection works:

Map Change Detection is an automated process which allows us to update our statewide base map with new streets, street name changes, the physical movement of streets and the identification of your facility zones on the new map.  Map Change Detection will identify any change within 200 feet of the outer limits of your service territory with a recommended change to your service area polygon. You will have the option to either accept or reject the recommended polygon change.

•  Members who have used the current base map to draw their polygons along roads will need to pay close attention that the roads have not moved out of their polygons.
•  Members who have drawn a service area on the map will only need to be concerned with the changes within 200 feet of their service area.
•  Instructions for the program may be found on our website;

Map Change Instructions

• Members will have until 3/1/2012 to review and make map changes.  After 3/1/2012, it will be presumed that members who have not reviewed and accepted changes, will have accepted the Map Change Detection recommended changes to their service territory.

For further information please visit our web site www.indiana811.org or you may contact Member Services at one of the following numbers for assistance:

Marsha Cuvelier          317-893-1430
Chuck Muller               317-893-1404

Your cooperation and feedback will be instrumental to our continual efforts to improve the value and services we provide for you, our members.

Sincerely,

Daniel J. Meiners
Executive Director